Shipping
Update as of August 2024: Global challenges impacting shipping companies mean customers may experience:
- Increased rates
- Delayed delivery times
Free Shipping: Orders over $199 within the contiguous U.S.
Same-Day Shipping: Orders received before 12 pm CST Monday-Friday are typically shipped same day (but not guaranteed).
Expedited Shipping: Generally, only delivers Monday through Friday. The following products are not eligible for expedited shipping:
- Antiquing™ Stain
- EverStain™ Acid Stain
- DecoGel™ Acid Stain
- Portico™ Paver Stain
- EasySeal™ Concrete Sealer
- EasySeal™ Repair
- EasyTint™ Tinted Sealer
- NoStick™ Release Agent
- Vibrance™ Dye Trial Kit
Freight Shipments: If additional services are needed (E.g., lift-gate fees, inside delivery), customer is responsible for the cost.
Delivery Address Change: A change of address post-shipment may incur additional fees.
Lost or Damaged Shipments: Must contact Customer Service within 15 days of original order.
Cold Weather Warning: If your local temperature is under 30 degrees Fahrenheit, water-based products may freeze during transit. If a product arrives frozen or partially frozen – contact Direct Colors Customer Service within 24 hours of delivery.
Outside the United States: Ground shipping may be available but will incur additional fees such as duties and taxes.
Our Commitment
- Provide top-notch customer service.
- Ensure exceptional shopping experience.
- Deliver quality products.
Your Satisfaction, Our Priority: Whether it's assisting with product selection, answering your queries, or resolving any concerns, our team is always here to help. We value your trust and strive to exceed your expectations with every purchase.
Thank you for choosing Direct Colors. We look forward to serving you and being a part of your creative projects!
