FREE Shipping on Orders Over $499

Shippings

Update as of April 2026: Although shipping costs continue to rise, rest assured Direct Colors continues to provide discounted rates to you!


Free Shipping Exclusions: Orders under $499, freight shipments, and orders outside the contiguous United States.


Trial Kits: Ship free within the contiguous U.S.


Same-Day Shipping: Orders received before 12 pm CST Monday-Friday are typically shipped same day (but not guaranteed).


Expedited Shipping: Generally, only delivers Monday through Friday. The following products are not eligible for expedited shipping:


  • Antiquing™ Stain
  • EverStain™ Acid Stain
  • DecoGel™ Acid Stain
  • Portico™ Paver Stain
  • EasySeal™ Concrete Sealer
  • EasySeal™ Repair
  • EasyTint™ Tinted Sealer
  • NoStick™ Release Agent
  • Vibrance™ Dye Trial Kit


Hazmat Orders: Orders containing hazmat materials delivered to residences require a signature upon delivery. Please ensure someone 18 years or older is available to sign and receive the package. Otherwise, the package will returned to Direct Colors.


Freight Shipments: If additional services are needed (E.g., lift-gate fees, inside delivery), customer is responsible for the cost.


Delivery Address Change: A change of address post-shipment may incur additional fees.


Damaged Shipment: Immediately notify Direct Colors Customer Service within 15 days of purchase via email at cs@directcolors.com and provide all the following:

  • Order number
  • Clear photos of damaged good(s)
  • Clear photos of packaging and box
  • Photo of shipping label

Direct Colors will then ship out replacement for the damaged good(s) free of charge.

Order/Shipment Lost in Transit: Immediately notify Direct Colors Customer Service within 15 days of purchase by providing order number. Direct Colors will contact the shipping carrier (carrier) to launch an investigation. Carier has up to 10 days to respond. If carrier determines the package is officially lost, Direct Colors will ship a replacement free of charge. If carrier determines the package was delivered, please see “Shipment Delivered but Customer Did Not Receive”.

Shipment Delivered but Customer Did Not Receive: Immediately notify Direct Colors Customer Service within 15 days of purchase by providing order number. Direct Colors will contact the shipping carrier (carrier) to launch an investigation. If carrier determines package was delivered, Customer will be notified by Direct Colors to file a claim directly with the carrier. Customer must contact carrier by phone, provide tracking number, and request claim be filed. If approved, most carriers will only provide partial compensation. In good faith, Direct Colors shall provide a discount on replacement order, but order must be placed within 20 days of original purchase.

Cold Weather Warning: If your local temperature is under 30 degrees Fahrenheit, water-based products may freeze during transit. If a product arrives frozen or partially frozen – contact Direct Colors Customer Service within 24 hours of delivery.


Outside the United States: Ground shipping may be available but will incur additional fees such as duties and taxes.


Shipping times for outbound orders from Direct Colors:


Our Commitment


  • Provide top-notch customer service.
  • Ensure exceptional shopping experience.
  • Deliver quality products.


Your Satisfaction, Our Priority: Whether it's assisting with product selection, answering your queries, or resolving any concerns, our team is always here to help. We value your trust and strive to exceed your expectations with every purchase.


Thank you for choosing Direct Colors. We look forward to serving you and being a part of your creative projects!