FREE Shipping Orders Over $199 (exclusions apply)
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Shipping Policy

Update as of November 2023: Global challenges impacting shipping companies mean customers may experience:

  • Increased Shipping Rates: These are directly from companies like UPS and FedEx, not additional charges from Direct Colors.
  • Delayed Delivery Times: Delays are due to the shipping companies, not Direct Colors' processing.
  • Free Shipping on Orders Over $199: Available within the contiguous U.S., selecting the most cost-effective method.

Shipping Schedule:

  • Business Days Shipping: Direct Colors processes and ships orders Monday through Friday. Orders are not shipped or delivered on weekends unless the customer pays for premium services.

Additional Details:

  • Freight Shipments: Additional charges for special services (e.g., Lift-gate Fees, Inside Delivery) are billed to the customer.
  • Exclusions: Additional charges for special services (e.g., Lift-gate Fees, Inside Delivery) are billed to the customer.
  • Canadian Customers: Ground shipping available with additional duties and taxes.
  • Expedited Shipping: Contact Direct Colors for options. Due to DOT regulations, the following products are not eligible for expedited shipping:
    • Antiquing™ Stain
    • EverStain™ Acid Stain
    • DecoGel™ Acid Stain
    • Portico™ Paver Stain
    • EasySeal™ Concrete Sealer
    • EasySeal™ Repair
    • EasyTint™ Tinted Sealer
    • NoStick™ Release Agent
    • Aerosol Dye Sprayer (5 Ounce Size Only)
  • Same-Day Shipping: For orders placed before 12pm CST, Monday-Friday.
  • Address Accuracy: Essential to avoid additional fees for changes post-dispatch.
  • Cold Weather Shipping: Restrictions on water-based products during extreme cold.

Returns Policy

  • 30-Day Return Window: Products must be unused, unopened, and repackaged in their original boxes and packaging materials to comply with Department of Transportation (DOT) regulations. These items are eligible for return within 30 days of purchase. Please be aware that return shipping costs are the responsibility of the customer. A 10% restocking fee will be deducted from the refund amount.
  • Non-Returnable Products: The following products are made to order and cannot be returned:
    • AcquaTint™ Tinted Sealer
    • Antiquing™ Stain
    • DecoGel™ Acid Stain
    • EasyTint™ Tinted Sealer
    • Portico™ Paver Stain
  • RMA Requirement: To initiate a return, a Return Merchandise Authorization Number is required. Contact us to obtain this number before sending your item back.
  • Kit Components and Partially Used Products: While we generally do not accept returns of individual components from a kit, if a customer insists on returning a kit component, we will adjust the pricing of the remaining parts of the kit to their individual full prices. The customer will then receive a refund based on the price difference. Please note, the customer is responsible for all return shipping costs. Additionally, a 10% restocking fee will be deducted from the refund amount.
  • Damage or Loss: Contact Direct Colors immediately for resolution.
  • Special Note on Shipping Costs: Most of our products are categorized as hazardous materials (hazmat) under Department of Transportation (DOT) regulations. As a result, shipping costs, especially for returns, are typically higher than regular items of similar weight and volume. Please keep this in mind when considering a return.

Promotions Policy

Good Faith Credit - 48/48 Policy

  • Eligibility: If you complete a purchase within 48 hours prior to a Direct Colors sale or promotion, you may be eligible for a credit.
  • Conditions: The items purchased must match the sale's specifics, such as size, amount, product type, and minimum order value.
  • Claim Process: To claim a credit, email [email protected] within 48 hours of the promotion's end, including:
    • Your order number.
    • Reference to the specific sale or promotion.
  • Credit Processing: Direct Colors will review and process eligible credits if all conditions are met.

Gratitude Discount for First Responders

  • Discount Nature: A special discount for first responders as a token of gratitude.
  • Limitations:
    • Cannot be combined with other promotions or gift card purchases.
    • Certain products may be excluded.
    • Cannot be applied to past purchases.
    • Subject to change or revocation without prior notice.
  • Customer Responsibility: Direct Colors does not automatically initiate credit for past purchases. Customers should stay informed about promotions to take advantage of them.

Additional Information

  • Transparent Shipping Costs: Direct Colors only charges actual shipping fees from carriers like FedEx and UPS, with no extra fees.
  • Coupon Policy: Coupons are not stackable, ensuring clear savings options for customers.

Our Commitment to You

At Direct Colors, we understand that navigating shipping and policies can be complex. That's why we're dedicated to providing you with transparent, straightforward information, and top-notch customer service. We're committed to delivering quality products and ensuring your experience with us is as smooth and satisfying as possible.

Your Satisfaction, Our Priority: Whether it's assisting with product selection, answering your queries, or resolving any concerns, our team is always here to help. We value your trust and strive to exceed your expectations with every purchase.

Thank you for choosing Direct Colors. We look forward to serving you and being a part of your creative projects!