Shipping
Update as of January, 2022:
Customers and businesses continue to experience price surges and shipping delays from UPS, FedEx, USPS, and others.
What’s behind this? Inflation, global supply chain issues such as product shortages, logistical delays at ports, and lack of truck drivers. In addition, consumers continue to shift much of their buying to online purchasing, resulting in substantial growth in deliveries. This combination has shippers continuing to raise prices to both consumers and businesses alike – while they reap the benefits of record growth. Yet oftentimes packages have been delayed or even damaged.
While Direct Colors has seen its shipping costs skyrocket, we’ve maintained Free Shipping on orders over $199, upholding our commitment to you.
In summary, here's what you may experience:
- Increased shipping rates on freight and orders under $199
- Delayed delivery times
- Extended time for approved returns
Direct Colors continues to grow at a record pace yet we have not missed a beat. Our manufacturing and fulfillment centers work round the clock to ensure your orders continue to ship on time.
All transit times are in business days only. Unless specified when the order is placed, no weekend delivery unless customer is paying for premium services. Most orders ship from Direct Colors main warehouse located in Shawnee, Oklahoma.
Free Shipping on Orders over $199.00
Shipping is free for orders over $199.00 shipped within the contiguous United States. Because we offer this discount, we reserve the right to ship the packages by the least expensive and reliable means possible. This includes shipments via US Postal Service, UPS SurePost and by freight using semi tractor-trailer. Orders weighing over 200 pounds may be shipped via freight truck. In these cases, we cannot guarantee same-day shipping. We will ship out the order at the earliest possible time according to the freight carrier's schedule. If you are unable to receive shipments via tractor-trailer, you may be required to pay the difference between the freight and ground shipping quotes.
Additional services requested for freight shipments will be billed to the customer. These include, but are not limited to Lift-gate Fees, Inside Delivery Fee, Construction Site Delivery and Appointment/Notification Fees.
Free Shipping Excludes:
- Certain special promotions
- 50 lb. Pigment
- 50 lb. Concrete Mixes
- Concrete Overlay
- Concrete Patching Compound
- Countertop Mix
- Canada
- Alaska
- Hawaii
- Puerto Rico
- Other US Territories
Canadian Customers
Shipping options are displayed during checkout, and in most cases only ground shipping is available. Shipping cost does not include additional duties, charges and/or taxes that may be incurred.
Expedited Shipping
For expedited shipping services, freight shipments, or for orders placed outside the contiguous United States, please phone +1 (405) 275-6657 to place your order. For all other shipping inquiries, email [email protected] .
Please note the following items cannot be expedited:
- Concrete Stain & Dye
- Antiquing™ Stain (All Sizes & Quantities)
- EasyTint™ Sealer (All Sizes & Quantities)
- EverStain™ Acid Stain (All Sizes & Quantities)
- DecoGel™ Acid Stain (All Sizes & Quantities)
- Portico™ Paver Stain (All Sizes & Quantities)
- Acrylic Sealer
- Acrylic Sealer, Solvent-Based, Gloss (All Sizes & Quantities)
- Acrylic Sealer, Solvent-Based, Satin (All Sizes & Quantities)
- Concrete Sealers
- Acrylic Concrete Sealers
- Acrylic Sealer, Solvent-Based, Gloss (All Sizes & Quantities)
- Acrylic Sealer, Solvent-Based, Satin (All Sizes & Quantities)
- Epoxy Countertop Sealer (All Sizes & Quantities)
- Polyurethane Sealer (All Sizes & Quantities)
- Tinted Concrete Sealer (All Solvent-Based Sizes & Quantities)
- Acrylic Sealer Repair (All Sizes & Quantities)
- Acrylic Concrete Sealers
- Countertop Products
- Concrete Form Release Agent (All Sizes & Quantities)
- Metallic Epoxy (All Sizes & Quantities)
- Surface Preparation
- Concrete Liquid Release Agent (All Sizes & Quantities)
- Tools & Supplies
- Sprayer Applicators
- Concrete Dye Sprayer (5 Ounce Size Only)
- Sprayer Applicators
Same-Day Shipping on Orders Placed Before 12pm Central Standard Time (CST) Monday through Friday
If an order is placed before 12pm CST, we make every effort to ship out the same day. Orders placed after this time will usually be shipped the next business day.
Shipping Information
All customer shipping information must be correct at the time an order is placed. For address changes after orders have left our facility, Direct Colors will assess a per package fee, based on the amount charged by carrier. When the order ships, tracking numbers will be sent to the associated email.
Additional Charges for Freight Shipments
Typically, orders with a combined weight of over 200 lbs. will be shipped by freight and are handled differently. This requires a semi tractor-trailer and additional charges will apply for some special services. Special freight handling such as Delivery Notification, Inside Delivery Fee, and Lift-gate Services will be billed to the customer.
Freezing Temperature Considerations for Water-Based Products & Waxes
Water-based products may not be shipped in extreme cold weather, as it may freeze in transit. Customer may elect to continue with shipping, understanding the product may be unusable.
Returns
Disclaimer
Direct Colors does not warrant or guarantee results (outcomes). Concrete variations or improper application may cause unintended results. Test product on an inconspicuous or small area and allow to fully cure to ensure compatibility and desired result.
Acceptable Returns
- Must be within 30 days of the purchase date.
- Unused, unopened products may be returned and refunded, excluding the shipping cost and a 20% restocking fee. For product exchanges of equal or greater price, the restocking fee is waived.
- Customer is responsible for all shipping fees and any related logistics in returning the product(s) to us.
- Must have an RMA number (see below).
Note: Unused specialty items like custom concrete pigment, antiquing stains, or tinted concrete sealer cannot be returned or refunded under any circumstances.
Return Merchandise Authorization Number (RMA) Required
Prior to sending an "Acceptable Return" to Direct Colors, you must create a support ticket in your online account, or email [email protected] to:
- Communicate what is being returned
- Include your order number, name, address, phone number and date of purchase to process a refund
- Obtain a Return Merchandise Authorization Number (an RMA)
- The RMA number must be included in the package with the returned merchandise
- Packages containing acid stain and marked "ORM-D" on the box must be shipped from a UPS or FedEx hub to return. UPS stores or other similar designated shipment points are not considered a hub
- If merchandise is returned without an RMA, no refund will be given
Unacceptable Returns
- 30 Days After Purchase: Products will not be refunded 30 days after the purchase date.
- 5-Gallon Acid Stain: Due to the United States Department of Transportation regulations, acid stain in 5-gallon containers cannot be returned due to its hazardous status.
- Unused specialty items like Concrete and Cement Pigment, AcquaTint™ Sealer, Antiquing™ Concrete Stain, EasyTint™ Sealer, Portico™ Paver Stain, or Tinted Concrete Sealer cannot be returned or refunded under any circumstances.
- Partially used or opened products cannot be returned.
Package Damage or Loss
Damage to packages, though rare, does occur. Direct Colors provides claims resolution service when damage occurs. Our shipping department will re-ship as soon as a final determination by the shipping company is made. While we make every effort to see that packages are delivered in a timely manner, we have no control over the shipment after it leaves our facility. Tracking numbers are provided by email to allow customers the opportunity to follow the progress of their packages online.
Note: If you receive a damaged package please contact Direct Colors immediately at +1 (405) 275-6657 press option #2 or email [email protected] and reference your order number.
Promotions
The marketing team often announces sales and special promotions through social media, website, online ads and email. And while we make every effort to keep the sales and customer service teams informed, many promotions are created within hours of activation.
Good Faith Credit - 48/48 Policy: If you complete a purchase 48 hours prior to the beginning of a Direct Colors sale or promotion, you may be eligible for a credit for the difference between what you paid and the sale amount. To be eligible for a Good Faith Credit, items-purchased must be consistent with the exact details and parameters of a specific sale, regarding, but not limited to: "Size", "Amount", "Product Type", "Minimum Order Value", etc. To maintain eligibility for a credit, customers must email (not call) [email protected] within 48 hours of the final day of the promotion and must include:
- Order number
- Reference the Sale or Special Promotion
Direct Colors will follow up accordingly. If all the information is accurate, they will process a credit.
Gratitude Discount Disclaimer: This discount cannot be combined with any other promotions, or any gift card purchases. Certain products may be excluded. This discount cannot be applied to a previous purchase. This discount may be revoked or changed at any time without prior notice.
Due to the good faith nature of this policy, Direct Colors is not responsible for initiating credit on behalf of those customers who already made purchases. We encourage/invite all customers to stay aware of current and upcoming promotions.
